Xtraordin8 Return Policy:
RETURN REQUEST FILING DEADLINES (UPON DELIVERY OF ORDERS)
- Non-Defective Goods: 30 Days
- Defective Goods: 30 Days
- Damage by Shipping Carrier (in transit): 48 hours upon delivery
- Mis-Shipped Orders: 10 Days
- Defective Merchandise: No re-stock fees with product replacement (may be subject to restock fees if not being replaced)
- Non-Defective Merchandise: 15% re-stock fee in most cases (exceptions listed within ACCEPTED RETURN REQUESTS section below)
- Unauthorized, Refused, and Undeliverable Returns: subject to related shipping and re-stock penalty fees of 30%; may be subject to $12.00 re-delivery penalty fee (charged by shipping carrier)
RETURNS REQUEST PROCEDURE
Please allow 1-3 business days for an initial response to newly submitted claim requests. Instructions for necessary customer details are described within the ACCEPTED RETURN REQUESTS section of this policy.
Usually, 2-4 weeks may be required from the date of submission to process and complete the entire return request process. This includes receipt and inspection of goods by the manufacturer warehouse, investigation of claims, and final refund (if applicable).
All Returns can be initiated by filling the Return Form
ACCEPTED RETURN REQUESTS
In order to return a merchandise Please submit a Return Form for approval. In order to qualify for approval, all non-defective return requests require merchandise to be in new, unused, and resalable condition as determined by Xtraordin8.com. To submit an ideal non-defective return request, please describe the reason for non-defective return: ie product quality concern, purchase elsewhere, etc. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. A 15% restocking fee is required for all non-defective returns.
Please refer to the “Prohibited Non-Defective Return Requests” to review merchandise disallowed for returns.
Defective Merchandise Allowed Within 30 Days
For delivered merchandise that involves manufacturer-related product defects related to design, construction, or originally intended use, Xtraordin8.com will accept requests formally submitted for final approval. In order to qualify for approval, defective return requests require detailed reasons and descriptions related to the nature of said defective merchandise. To submit an ideal defective return request, please use exact details to describe the nature of the alleged defect(s): ie specific pieces/parts missing, reason or nature of improper product function, construction design/sizing, etc. Upon inspection, defective merchandise is replaced with similar merchandise and shipped to the customer at no cost. If replacement merchandise is unavailable for defects, a full refund will be promptly provided to the customer. If customer refuses to receive replacement merchandise (or product is deemed non-defective), customer will incur a restock fee based on this policy fee schedule. By default, Xtraordin8.com is not responsible for inbound shipping costs related to returns, excluding costs to ship replacement/corrected merchandise to the customer. If product received on a defective claim is deemed non-defective, it is the customer’s responsibility to cover return shipping costs. Xtraordin8.com customer may elect to re-stock non-defective merchandise with corresponding re-stock fee. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.
Damaged Merchandise Allowed Within 24 Hours
All damaged good claims must be submitted to Xtraordin8.com within 24 hours of original delivery receipt. Damaged goods qualify as a result of packages being allegedly disturbed or harmed by the shipping carrier (ie UPS, Fedex, etc). These claims must be promptly filed in order to initiate the shipping claims process. Please allow between 1 to 3 weeks for damage claims to be reviewed and finalized by the shipping carrier. Required information for damage claim requests include the following: original packaging material, tracking information, end recipient contact telephone number, and details describing the nature of damage. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.
Mis-Shipped Merchandise Allowed Within 7 Days
All shipments involving final delivery of incorrect merchandise should be submitted to Xtraordin8.com within 7 days of delivery receipt. Mis-shipments qualify as a result of deliveries for received merchandise that was not originally ordered by the customer. If mis-shipment return requests are not submitted within 7 days of delivery, claims will be treated as non-defective return requests. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. Required information for mis-shipment claim requests include the following: model number(s) ordered vs. model number(s) received, additional digital photographs will help expedite claims processing. Return shipping labels for all incorrectly shipped merchandise will be furnished after the claim is approved.
PROHIBITED NON-DEFECTIVE RETURN REQUESTS
Inventory that is custom produced based on immediate order demand does not qualify for non-defective returns.
Undeliverable & Refused Shipments
Legitimate orders shipped on behalf or customers that are returned to sender as “undeliverable” and/or refused delivery by recipient do not necessarily qualify for accepted return. Every attempt will be made to re-ship undeliverable units at the financial expense of customer. Shipments should not be refused by recipient unless explicitly instructed to do so by Xtraordin8.com.
More Than 30 Days After Delivery Receipt
All non-defective return requests submitted after 30 days will be subject to denial.
All return requests submitted after 30 days by the customers are defined as Manufacturer Warranty claims. Warranty claims must be submitted directly by the end consumer to the product manufacturer for additional support. Warranty periods vary by manufacturer; most non-custom manufactured merchandise includes a One Year parts/labor warranty.
ALL UNAUTHORIZED RETURNS MAY RESULT IN DELAYS, CLAIM DENIAL, AND/OR ADDITIONAL FEES.
Please Note: Xtraordin8 is a website owned by Absolute Resolve LLC DBA Absolute Value.